How to make changes to AppsAnywhere Infrastructure

Introduction

AppsAnywhere recommend that customers contact Support before changing any part of the AppsAnywhere infrastructure. This includes Cloudpaging and Parallels RAS.

A member of the AppsAnywhere team will be able to assist to ensure there is little to no interruption to service. Failure to contact us in advance may result in service downtime.

Support from AppsAnywhere

Please raise a support ticket with the following information and our team will be happy to help:

1. The changes you need to make.
2. When you would like to schedule the changes.
3. Confirmation of AppsAnywhere access to your servers for re-configuration.

Planning and Considerations

Before making these changes, customers should read the Planning and Prerequisites (appsanywhere.com) section.

The following need to be fully functional at all times for AppsAnywhere Service Delivery:

• Database Requirements
• Load Balancer Configuration
• SSL Certificates
• Connectivity Requirements
• Directory Requirements

In order to keep downtime for end-users to a minimum we encourage customers to prepare all certificates, firewall rules, remote access and network settings prior to the change window.

Our team can assist you throughout this process and during the change window to ensure that your students and staff continue to enjoy AppsAnywhere unaffected.

Please note, requests for server migrations and rebuilding of environments, may be chargeable requests as professional service time is required.